退款政策

Standard Goods

"Standard Goods" refer to regular, non-customized products available for immediate purchase.

Before Dispatch: If you wish to cancel an order for Standard Goods, you must notify us as soon as possible. We can only process a cancellation and full refund if your order has not yet been dispatched from our warehouse. Please contact our team immediately to check if cancellation is still possible.
After Dispatch: Once your order for Standard Goods has been dispatched from our warehouse, it is no longer eligible for cancellation or a refund. As the shipment is in the care of a third-party carrier at this stage, we are unable to recall the package. We encourage you to review your order carefully before completing your purchase.

"Custom Goods & Services" refer to products made to your specific specifications or services tailored to your needs.

All sales for Custom Goods & Services are final.
Due to the bespoke nature of these items and services, once payment is confirmed, it is strictly non-refundable and non-cancellable. This includes orders for personalized, made-to-order, or configured-to-order products.

Notification: To start any eligible refund process, you must formally notify us by email at dddmaterialsupply@gmail.com / whatsap at +852 56121262.
Contact: Once notified, our team will contact you to confirm the details and, if applicable, guide you through the refund procedure. This may require you to provide your order number and other relevant information.
Processing: Upon approval of your eligible refund, we will process it to the original method of payment or other alternatives depending on the feasibility. Please allow 7-10 business days for the refund to be reflected in your account after processing.